Complete the following activities:

Map your hotspots to your customer lifecycle, include scoring.
Talk to your current or potential customers (at least 10) to find out what customers appreciate and don’t appreciate.
Construct a measurement system to measure customer satisfaction in all customer-facing channels.
Provide a narrative to answer the following:

Rank your hotspots based on your scoring during mapping. Identify improvements that can be made to irritants in the hotspots.
Establish a set of principles based on your maps in the course to ensure you can maintain financial success and sustainability beyond your innovative service program.
Explain how you can be a more agile company. Consider including an organizational impact diagram.